Frequently Asked Questions
Checkout our frequently asked questions below. If you still can’t find your answer, please contact us.
Our team is available Monday to Thursday 10:00 am – 6:00 pm EST and Friday 9:00 am – 3:00 pm EST
Customer Care: [email protected]
PR Inquiries: [email protected]
Free ground shipping is available on all domestic orders. If you’d would like to expedite your order select FedEx Standard Overnight, FedEx 2 Day, or FedEx Express Saver at checkout. Price will be calculated at checkout based on your order’s size and weight. We are unable to ship to U.S. Territories and P.O. Boxes at this time.
Free shipping is available for international orders of $300 USD or more. Duties & Taxes do not apply towards free shipping promotion. Please allow an additional five to eleven business days for processing of international orders.
For additional information regarding our international shipping please visit our shipping page.
|Order on this day before 12:00 PM EST||Next Day Air||2nd Day Air||ShopRunner||Express Saver||Ground Shipping|
|1 business day||2 business days||2 business days||3 business days||3-5 business days|
|Monday||Tuesday||Wednesday||Wednesday||Thursday||3-5 business days|
|Tuesday||Wednesday||Thursday||Thursday||Friday||3-5 business days|
|Wednesday||Thursday||Friday||Friday||Monday||3-5 business days|
|Thursday||Friday||Monday||Monday||Tuesday||3-5 business days|
|Friday||Monday||Tuesday||Tuesday||Wednesday||3-5 business days|
|Saturday||Tuesday||Wednesday||Wednesday||Thursday||3-5 business days|
|Sunday||Tuesday||Wednesday||Wednesday||Thursday||3-5 business days|
All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day. Orders placed Friday after 12pm EST will ship the following Monday.
If you have an account with us, log in to your account. Go to “My Orders” and click “View Order.” Then click “Track Your Order” and a pop-up will appear with a tracking link.
If you don’t have an account with us or have not received an order confirmation email please contact [email protected] with your order number, billing last name, and email address or zip code.
We are not able to make any changes to an order or cancel it once it has been placed. We include pre-paid return labels in all orders placed within the US, and we’re happy to assist you with returning an order once you receive it.
All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received.
At this time, we do not accept exchanges.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
Placing an Order
- We’re happy to offer the option to pre-order select new styles that are not yet available to ship. The estimated shipping date will be indicated on the product description page. Pre-order products are susceptible to unforeseen processing delays, so we unfortunately cannot guarantee dates for these items. Orders are processed pending item availability and credit card verification. You’ll get an email from our customer service team if there are any issues with your order.
Newsletter Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, future sale details and exclusive offers on the reg. You’ll also receive 15% off your first order. Speaking of, that specific offer is not valid on classic products, luggage, swimwear, watches, jewelry and sunglasses and cannot be combined with other promotions. If the item you’re trying to purchase is not a Classic product and you’re not trying to use additional promotions, please contact our customer service team at [email protected] for assistance.
Refer a Friend
Sharing is caring. Spread the RM word and give your BFFs $20 off their first purchase. When they spend it, you get $20 off too.* *Your promo code will be emailed to you after your friend redeems their discount. Code is one-time use only and cannot be combined with any other promotions. Valid online only. No price adjustments on previously placed orders. Additional restrictions may apply. Refer a Friend Terms & Conditions
Text Message Promotions
Stay in the loop with our text message program. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Rebecca Minkoff at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy
From time to time we will run promotions via our marketing channels. Exclusions may include classic products, luggage, swimwear, watches, jewelry and sunglasses. Please refer to the promotion terms and conditions for more information.
We do not offer price adjustments at this time.